How ZentrumHub is revolutionising travel tech

“If you can dream, you can achieve it.” These words echo the essence of ZentrumHub, a travel technology powerhouse established with a vision to reshape the future of travel experiences. In just three short years, ZentrumHub has gone from a startup to a key player in the travel tech world, becoming a trusted provider of transformative solutions that support over 50 clients worldwide. By integrating cutting-edge technology with a customer-first approach, they are bridging the gap between online travel agencies (OTAs) and global hotel suppliers.

Founded in 2021 by travel and tech-savvy entrepreneurs Abhinav Sinha, Bhushan Tamhankar, and Mrigendra Mittal, ZentrumHub saw a glaring need in the industry—a need for a seamless, one-stop connection for OTAs to access hotel APIs with ease and efficiency. The co-founders realised that a next-generation SaaS solution could change the game by offering a single, universal connection for OTAs, and they jumped into action. “We felt there was a dire need for such a product, which was performant, scalable, and easy to integrate. And thus, ZentrumHub was born,” Abhinav shares.

With products like the ‘Zentrum Hotel Booking Engine’—an AI-powered platform that simplifies end-to-end hotel bookings—and ‘Zentrum Connect’—a universal API offering seamless integration with over 60 suppliers worldwide—ZentrumHub has made global hotel inventory access easier and faster. This innovation has been instrumental in shaping their journey as a company that not only meets but exceeds industry expectations.

Rising to the challenge

The path to success was not without its hurdles. One of the biggest challenges for ZentrumHub was building trust with major players in the industry. “The initial stages were tough,” Abhinav recalls. “We knew our product was exceptional, but convincing others took time.” Once they secured their first client, they focused on continually improving their offerings, incorporating AI, and adding data analytics features to stay ahead. By maintaining an uptime of 99.99%, ZentrumHub made a mark in the market, providing unmatched reliability for clients navigating the complex travel tech space.

Not only did they persevere, but they also expanded, growing their team from three co-founders to over 30 skilled professionals who bring unique perspectives to the organisation. “Our goal is not just to reach the top of travel tech but to become the face of it,” Abhinav says, reflecting a vision grounded in both ambition and purpose.

The ZentrumHub edge: Speed, service, and scalability

In a competitive market, ZentrumHub differentiates itself through innovation and client dedication. Their technology ensures lightning-fast responses, with under a second of overhead time, which has boosted user experience, ROI, and customer retention. But it is not just about speed. The team’s commitment to helping clients grow their businesses efficiently sets them apart. “Their success is our foremost goal,” he emphasises, making it clear that their business is as much about service as it is about software.

Sustainability also plays a key role. ZentrumHub recognises that modern consumers are increasingly aware of the economic, social, and environmental impacts of their choices. “We’re working with our suppliers to provide information that allows travellers to make informed, responsible choices,” he shares. This dedication to sustainability is a long-term commitment, keeping the company in step with both customer expectations and environmental needs.

Like many businesses, ZentrumHub faced a difficult period during the Covid-19 pandemic. With travel activity at a low, they decided to turn adversity into opportunity, refining and enhancing their products to prepare for a post-pandemic surge. “We took the pandemic as a chance to scale and improve our offerings, and this readiness paid off when travel resumed,” Abhinav reveals. This adaptive approach speaks to ZentrumHub’s resilience and ability to turn challenges into stepping stones for growth.

Embracing AI and analytics for next-level innovation

Technology is at the heart of ZentrumHub, and leveraging AI has been instrumental in their growth. Their cloud-based, scalable systems offer unparalleled performance and adaptability. Today, ZentrumHub uses AI to deliver the most relevant search results and rate options, enhancing the booking experience through location-based suggestions powered by machine learning. They have also integrated generative AI, making it easier for agents to find hotels tailored to specific needs. “We have implemented AI and ML capabilities to enhance our product offerings, improving our response time in hotel API alongside building a robust white-label platform with pre-integrated and certified suppliers to handle high traffic,” he explains.

Through platforms like LinkedIn and YouTube, ZentrumHub actively engages with clients, partners, and team members, sharing insights and celebrating achievements. They have successfully executed campaigns around major travel events like ITB Asia and Phocuswright, and they attribute much of their marketing success to the strategic use of tools like Google Ads, Ahrefs, and Zoho CRM. These tools, combined with a clear marketing strategy, have been instrumental in generating business and building connections in the travel sector.

With a clear roadmap, ZentrumHub envisions establishing itself as a global travel tech hub, offering a comprehensive platform that optimises business operations and enhances connectivity between OTAs and hotel suppliers. The growing demand for streamlined connectivity and innovative solutions is an opportunity ZentrumHub is well-prepared to seize.

By staying close to customer insights and attending major travel trade shows, they stay tuned to industry trends, which helps them understand evolving challenges and innovate with purpose. By engaging with leaders and peers, they stay ahead in travel tech advancements. “In the next three years, we aim to position ZentrumHub as a global, all-in-one travel tech solution—streamlining supplier connectivity, offering a turnkey booking platform, and delivering deep insights to optimise customer operations,” Abhinav shares.

They also believe the travel sector can support SMEs by working with startups to speed up the adoption of AI and analytics. “By investing in smaller businesses, the sector can set itself up for success in the long run,” he explains, underscoring the company’s belief in collaboration over competition.

For SMEs aspiring to make a mark in the sector, ZentrumHub’s message is simple yet profound: “If you can dream, you can achieve it.” This philosophy isn’t just a tagline—it is a testament to their journey from an idea to an influential force in travel tech. The story of ZentrumHub is one of grit, innovation, and the pursuit of a vision that has already reshaped the sector—and is poised to keep redefining it in the years to come.

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